Posts Tagged ‘troubleshooting’

Adobe Acrobat: "The Document could not be printed."

Posted in Blog, Tech on March 31st, 2011 by Matt – 1 Comment

Recently we upgraded our Windows 7 machines to Adobe Acrobat X Standard/Pro. Some of our users were having issues with random PDFs that would not print.

When attempting to print these PDFs users would get a "The Document could not be printed." pop-up followed by "The Document could not be printed."

Interestingly I found that in most cases the issue occurred when the PDF was being viewed embedded in Internet Explorer. In some cases If I saved the offending PDF to desktop and then opened it, it would print without issue.

The solution I've come across was to replace the drivers of our HP 1320 printers from the PCL 6 drivers to the HP universal drivers. For us, that resolved all printing problems.

I've read on the Adobe forums that the issue is related to gibberish hidden characters added when someone adds text to a PDF from something other than an Adobe product. Something like Microsoft Word.

I'd be interested if anyone could come up with a "true" fix, as my solution sounds sort of like a work around.

Fujitsu ScanSnap Error "PDF file creation failed."

Posted in Blog, Tech on March 29th, 2011 by Matt – 2 Comments

We currently have five of these scanners deployed on Windows 7 machines. All installations were experiencing a random error of "PDF file creation failed."

PDF file creation failed.

The error did not not usually occur if only a single document was scanned and saved. However, If two documents are scanned and saved back to back, this error was likely to occur at the start of the second document. Internet searches yielded nothing, but after contacting Fujitsu support, we came to a solution.

The error stems from the fact that ScanSnap Manager defaults to saving scans into the My Pictures folder. At our offices all users have their My Documents folders redirected via Group Policy to a network share. Apparently ScanSnap is sensitive to any delay when it attempts to write the scanned PDF files to disk.

The solution is to change the scan path to something other than a network share.

The steps:

Right click the ScanSnap icon and select the Scan Button Settings... option.

Select Scan Button Settings

Then, if necessary, expand the window to show all the options for each setting. Then go to the Save tab and change the Image Saving folder to something other than a network share.

Change the Image Saving folder location.

That quickly resolved the errors we were receiving.